I loath dishonesty in people. I try to live by the motto: Treat others the way you want to be treated. I'm not going to say that I'm perfect. Certainly, I'm not. But I work hard to be a good person. I teach my children the same thing. And most days, I guess I think most people are trying just as hard. But this past week, well, I'm losing faith fast!
We took our SUV into Les Schwab a few months ago for flat repair. We waited quite a while, about half an hour longer than they said it'd be, and then when they gave us our keys back, they said it was on the house. We were pleasantly surprised and figured it was because of the long wait. We thanked them and they said to just keep them in mind when we were in the market for new tires (which were getting close. These are the only words exchanged.
|This is what the stem looked like with their cover.|
|This is what we found under that cover. The stem is broken.|
Why didn't I call? Well, I've been working on getting out of bed in the morning. Putting one foot in front of the other. Keeping my children fed. Working hard to not about what I lost. Trying not to cry daily. Tying to keep track of appointments. Trying to focus and concentrate, because for whatever reason, my brain feels all out of whack.
Basically, it's taken everything in me to just do the basics. Everything extra has gone out the window. I'm working on it. Trying to get better. I think I've improved because my daughter Ashlyn said to me last week, "Mom, what happened?" I asked what did she mean. She said, "You look happy again." I was stunned. I didn't know what to say. I felt awful that she'd noticed I wasn't feeling myself before. I thought I'd done better at trying to be normal.
Anyway, I didn't call. I didn't want to deal with it. I thought it wouldn't be a big deal anyway, since we were soon getting new tires. Well, turns out it's a big deal after all, because that stem has a sensor in it and that sensor runs from $60-$80! We just found this out on Saturday. So I girded up my loins (I can say that, right?) and told Tony we needed to go in there and talk to them about this. Thus began my disillusionment with this business.
The technician had put it in the notes that the stem was already broken before we brought it in and that they'd talked to us about this before we left the store. Really? When? No such discussion took place. They "repaired" our flat, gave it to us for "free" and sent us on our way with a smile.
It's their cap on the stem. My husband had filled it before we even went in there, so we KNOW it wasn't broken then and that it had been our valve cap on there beforehand. A few weeks later, boom! It's broken underneath their cap, instead of the one that is identical to all our other caps on our other 3 tires (I wonder what they did with our cap? I'm guessing they didn't put it back on because it wouldn't fit on after he broke it....). When we showed the manager our stem, he said he couldn't believe they would let us out of the shop like that--with a broken stem and the cap shoved on there like that. He said he would talk to his tech and get back to us on Monday.
Well, Monday came and went. Tuesday came and went. Wednes....well, you get my point. So I called them today and asked what the decision was going to be. He said his tech insists it was already broken or that it was more severely broken after we left the shop over the last few months. He said that if it had happened at the shop, they wouldn't have let us leave like that. Well, they did! The cap should prove it, if nothing else. It's their cap!
Our ownership in this mess is that should have checked the work before we left the premises. Also, we should've brought it to their attention when we caught it. I can't keep letting my emotions get in the way of my responsibilities. I'll admit those mistakes. Had they said that the length of time was the reason for not replacing it, I'd have had to accept that. But this was an outright lie!
I told the manager that I understood that he didn't know us personally, and he wasn't there when this all occurred, so he has no reason to trust us. But I told him, "I know that we don't lie. I know that we're honest people. And I KNOW 100% that when we brought our car to you, our stem wasn't broken." He offered to give us the part at cost. I have to accept that. It's better than nothing. But it still gets to me. I'm not upset at the manager really. But that technician....well, that's another story. I hope he learns the value of honesty. I won't hold my breath.
I guess the best we can get out of this is that we know to not take our business there anymore.....