Showing posts with label Making Home Affordable. Show all posts
Showing posts with label Making Home Affordable. Show all posts

Wednesday, November 10, 2010

Another Avenue for Revenue


After much research today, I've discovered another way to make money writing. If you like to share your experiences and wouldn't mind making money doing it, check out HubPages. You can also make money by referring others. It's a pretty straight forward process to write articles and then link your adsense, amazon or other affiliate programs to your page; therefore generating revenue for your pocket.


Here's the link to my first Hubpage:
How to Modify Your Mortgage

Another great thing about this is that I get the word out on how to be successful in modifying your mortgage. Two birds, one stone (not that I'm into killing birds, now that I think about it. Whoever came up with that saying anyway? Hah!).

Saturday, September 11, 2010

If You're "HAMP-Y" and You Know It, Clap Your Hands!!!

We finally did it! We got our modification. It took nearly a year and a half since we first applied, but it's a done deal. We got the signed papers back from the bank last week and the new statement came in the mail with our lowered payment.

A Bank of America service agent told me that they've also put in the order to fix our credit, so that it will show that we've been current (this should be a big boost to our credit scores, which took a big hit when they wrongly reported us as delinquent during our year-long "trial" period).

It's been a long drawn out process, but I'm so happy that we saw it through to the end. I'm sleeping much better at night now. I know my prayers have been heard and I'm so thankful for how this has turned out.

I'd like to caution any of you out there who are trying to modify your mortgages, to watch out for the scammers out there. I know of people in our neighborhood, as well as family members of friends, who have gone to and paid outside sources to help them save their homes, only to watch their homes go into foreclosure when they've been told by the company they hired that everything was fine. Please make sure you check with the Better Business Bureau before paying ANYONE to help you.

Help is out there. You can do it on your own, as we did; or there are companies that can help you for free. For more information on this process, you can read about our experiences and all we've found out here.

God Bless!

Wednesday, June 30, 2010

Not a HAMP Success Yet


We finally found out what the hold-up on getting our final modification under HAMP was. It wasn't our so-called negotiator who let us know what was happening. It was a new gentleman from the Bank of America Office of the CEO and President. My case got transferred several times within that office and also several times from negotiator to negotiator within the Home Retention Dept. It's been a mess and has given me more than one nightmare--I kid you not.

Anyway, this guy actually seems to care. He gave me his direct number, returns my calls promptly and calls regularly with updates and whatnot. I haven't experienced this yet in the last year of our ordeal applying for the Making Home Affordable Plan which was set up by President Obama to help responsible homeowners to keep their homes. It's been a long, bumpy road and it's really refreshing to get some help from someone who isn't evading my questions (along with not returning my calls and passing our case on to the next person so they can ignore it too).

It's taken over six months to get an answer as to why this isn't all finished yet, but he found one for me, because he kept looking and didn't just give up when our negotiator couldn't give him an answer. Apparently, there was a problem with our signatures. They said that it looks like, for whatever reason, my signature, done with the notary that they sent out to our house, looks like it's been X-ed out. They should've received three signed and notarized copies, so you would think at least one of them would be acceptable, but apparently not.

In any case, we have to sign the same documents with another notary (this time we find our own), and then send them back in and get this finished up so they can stop reporting us as delinquent to the credit bureaus and get our new loan set-up and running in the system. As things look now on our account with them, it's a big mess, despite us jumping through every hoop that's been put in front of us and paying every modified payment on time for the full amount (we even pay the higher amount that I was told by one of the many reps I talked to over there, rather than the one on the paperwork, so there could be no excuse to have our modification canceled).

So, with the help of this new agent in the Office of the President, hopefully we can get this done soon and I can rest easy. We'll be praying for that, anyway.

If you, or anyone you know is going through this, don't give up. Keep fighting. There is a light at the end of the tunnel, it's just not so easy to see or get to at times.

Please be careful of the scammers out there who are preying upon people like us. The best place to go--as hard as the process may be--to save your home is to your very own mortgage company. Please don't pay attention to the mailings from outside companies who are claiming they can help you. We made the mistake of falling for a scheme like that once years ago and it didn't end well, though we came out smarter and stronger for it.

If it sounds to good to be true, it probably is. Keep that in mind. Help is available for free so beware of anyone offering to help you for a price. Also, there is support for you out there and one of the most informative sites I've found is Loan Safe.

Don't lose faith and remember that everything happens for a reason. God is there for us when we need Him, so don't ever hesitate to pray for strength or guidance. Best of luck to you all!

Monday, May 3, 2010

Gephardt Round Two?

I wish I could give you all hope and tell you that our modification ordeal is finally over, but alas, that's not the case. Rather than wait around for absentee negotiators to deign to call me back and let me know why, after nearly five months from the date we signed our permanent modification documents, our credit is being slammed by false reports by BOA, our late fees are adding up and their system still shows our old payment and our account in severe arrears, I decided to email Bill Gephardt from Channel 2 news again. It seemed to help last time and I pray that it will again.

I decided to share my letter here with you all:

Dear Mr. Gephardt,

You may not remember me, but we spoke on the phone several months ago about my mortgage company giving me the run-around on applying for the Making Home Affordable Plan mortgage modification, even though according to the government website, our family was very much qualified to do so.

Anyway, perhaps because of you, they finally let us do it, and we were approved for the trial plan not too long after you and I spoke. I wish I could say that was the end of the story, but it’s not. Far from it.

According to the way Obama’s HAMP (Home Affordable Modification Plan, or Making Home Affordable) works, once you’re approved for the trial plan, you make three trial payments on time, and then are set up (assuming you have met all obligations and criteria) for the permanent modification. We made five trial payments. During this time, even though all our payments were made as agreed and very much on time, Bank of America (our mortgage company) reported us late to the credit bureaus—this is also against HAMP guidelines when you’re making your payments as agreed under this government modification. When I caught this, they fixed it the first time.

Five trial payments and many, many phone calls later, we finally signed our permanent modification documents in the middle of December 2009. We were ecstatic. Finally, we could see the light at the end of the tunnel. No more having to call them to fix our credit reports. No more getting statements from them in the mail saying we were delinquent, even though we were making our modified payments on time, no more dealing with lost paperwork, inaccurate information, or loan negotiators that weren’t very good at returning phone calls or even answering the simplest of questions. No more wondering how much longer we would make these so-called trial payments, or if we were going to have to suddenly leave our home with our children because of some error or decision made by the mortgage company.

Our permanent modification payments started February 1, 2010. We’ve made every one so far as laid out in the documents. We were told that it should all be put in the system in a matter of weeks. When that didn’t happen, we called and were told it would be about 30 days. At the end of that time we were told 60 days. At the end of that time we were told 90 days from the time we signed. You can see where I’m going with this, right? I continued to call and be put off. I demanded as courteously, but firmly, as I could to have some answers. I’m never given the same answers.

On my last call, I was told that while we’ve been improved on Bank of America’s side of things, our investor, Freddie Mac, has yet to approve us. It’s my understanding that they can’t even offer the permanent modification without investor approval to begin with. I’m so tired of this run-around. I want to feel secure in my own home. I want to know that if I plant my garden, I’ll be here to harvest it. I want to know that when I bring my baby home from the hospital, I’ll be coming to this home.

Our credit is being destroyed by this, too. They’ve started reporting us as delinquent to the credit bureaus again. I called them to fix it again. They sent a letter to me saying they would do so, but have not corrected it after more than a month later. According to their website, we’re over $12,000 delinquent, even though we’ve been making payments all this time. I fear that any day we’ll receive a notice of foreclosure and have no place to go because our credit has taken such a hit.

I’m exhausted from all of this. It’s a full time job on top of all my other things to do. Do you think you could help us get to the bottom of this? We would be forever grateful and in your debt if you would. You can read more about our situation on www.thejugglinghomemaker.com. I’ve outlined our ordeal on my blog for others going through the same thing—and believe me, there are many, many others. Also, if you want to know more about the program we’re under, you can go to www.makinghomeaffordable.gov.

I’m happy to help you help us in any way I can. Thank you so much for your time.


Anyway, I hope none of you give up out there. Stay strong and fight back! Best of luck to you!

Saturday, November 7, 2009

Home Affordable Modification Plan

Have you noticed how many name changes this government modification plan has gone through? HASP, Making Home Affordable Plan, HAMP...blah, blah, blah. Maybe they'll do a better job at getting the plan right, than they have at coming up with the right name. Hah! We can hope! :)

Anyway, I thought I'd update you on our case. We finally got our signed documents returned from Bank of America. These are only the ones we signed for the trial modification at the end of July. It took three months for them to sign and return our copy back to us (acknowledging the agreement, I suppose), but I'm told this is a good sign. We went ahead and continued making the lower trial payment for November, since that is what the HOPE Department told me to do. We'll see what happens from here, but I have hope that all will go well in the end. Call me an eternal optimist!

If you need information or support on how to start your own HAMP process, I highly recommend checking out Loan Safe. I got a lot of tips there that certainly helped to escalate things in our case.

Credit Card Reform for Whom?

I've heard quite a bit of talk in the last year, as I'm sure most of you have, about credit card reform. These new laws were supposed to help protect consumers from shady credit card practices with the excessive charging of fees. These laws are set to go into effect next year.

I'm wondering though, who is this really helping? In this last year, my rates on four of my credit cards have jumped, and the credit lines were decreased. Was this because of me being late on my payments, or charging excessively? No. In fact, most of my cards didn't even have a balance, and I've never paid late. I also pay more than is due most of the time (though that overage amount hasn't been much lately because of my husband's hours being cut at work and our income dropping close to $1000 a month).

I know this isn't happening to us alone. I've heard many stories both online and in person of people getting their credit lines cut (even businesses) and their interest rates rising significantly. I empathized, but hadn't really been affected as much as some, since our rates only jumped half a percentage point at first, which was bearable, if annoying. And while our limits were cut, it didn't really hurt anything, except maybe our credit scores (which would recover eventually).

Still, it made me think. Who was this reform really helping? Certainly not those who have been utilizing their credit and making their payments on time. Certainly not people like me in middle America, who have been slammed by the economy, but have still been responsible in the use of credit and meeting payment obligations in whatever way we can.

There is one card we have been using in this last year to help us get by until Tony's hours improved a bit and we were finally approved to do the Making Home Affordable Plan (also known as HAMP or HASP) trial modification. This card had the lowest interest rate to begin with (at 9.99%) and was initially with Washington Mutual. It helped us when we needed two new sets of tires last winter. It helped us when our cat had a veterinary emergency. It payed the bill with the unexpected medical emergencies that came up in our family. You get the idea. It payed for those extras that we just couldn't come up with when the economy tanked and business went down here.

We haven't used it recently, since Tony is now finally up to 40 hours a week (still well below what we've gotten used to over the last 14 years, but much better than 32 hours a week) and we've been making the lower mortgage payment. Finally, we could see a way to catch up.

That is, until I got the notice from Chase (who took over WAMU). They were changing my interest rate. I'd already received a small rate hike of half a percent at the first of this year, which I took in stride. But this new rate was ridiculous. They changed my fixed rate to a variable rate, effective December 1, 2009. What did that mean for me? Well, starting on Dec 1, my rate would be double what I first had. Double! Can you believe that? I would be paying twice the interest every month! It would effectively be the monthly payment I'm currently making, all for just interest.

So I called them today. I asked them what I could do to prevent this. They said I could refuse the new terms. I asked what that meant for the account. They said I would have to close it. I asked if that meant I had to pay the balance in full, because there was no way I could do that right now. They answered no, that I just would be unable to use the account in the future, but would retain the current interest rate on the current balance until it was paid off. I said, "Close the account."

I hope everyone knows that is an option. I hope no one thinks they have to accept these new terms the credit card companies are imposing on them to make up for what they are losing out on when these new laws go into effect.

But I ask again, are these changes really worth it? I know it hasn't helped me. It's only hurt us. I'm struggling to think of a single person I know who it is going to help. Please, someone enlighten me.

Anyway, if something like this is affecting you or someone you love, please don't be afraid to make that phone call and see what your options are. If you don't understand or agree with the first person you talk to, call back and talk to someone else, or ask to be transferred. Fight for your rights. Take care and God bless!

Wednesday, October 21, 2009

Loan Negotiator's Response

I very quickly received a response from our loan negotiator from Bank of America in regards to the email I shared with you earlier. And here it is:

Hello Nellie,



Unfortunately I don’t have the answer you are looking for.

However you can call 1.877.221.0825 they may have your answer



Thanks


That's the very number I called and told him about. It's the HOPE Department. They too, didn't offer me much information, only said for me to keep making the trial payments until I hear otherwise. Feel like banging your head against a wall with me, anyone? Hah!

Making Home Affordable Update

So I decided to call the HOPE department today, to see if they could enlighten me on what we can expect now that we've made our last trial payment on the Making Home Affordable 90 day trial modification. I had attempted to reach my loan negotiator, but wasn't so lucky in succeeding in that endeavor. I know they're swamped, so I'm not going to take that personally--yet;)

Anyway, they had no new information for me. They don't know when they'll have anything to tell me. I was assured our application doesn't have any negative notes and that they have all they need from me at this time. I'm trying to be reassured by this, but we all know I've heard that before. If you're new to our story, you can catch up here.

I was also told that I should continue making the lowered trial payment until I hear something back from them. That is a relief, since there was no way I was going to be able to make our regular monthly mortgage payment on November 1, anyway. Something that wasn't helped with my pricey lesson yesterday. Haha!

Here's the letter I emailed to my negotiator today:

I left a voice mail yesterday, but haven't heard back yet, so I thought I'd try email. We've now made our third trial modification payment for Making Home Affordable. That payment was made toward the end of September, and was due October 1. Since this time, all of our payments have come out of the suspense account and were applied to the mortgage interest, principle and late fees. None of it has gone to our escrow account and now it is extremely short of what is needed to pay our taxes next month.

Also, I still haven't received any kind of package, notice or info on what is going to happen with our loan now. Every time I check the website the information changes and the date gets pushed back. As of today, there's no date listed at all. Does this mean I continue to make the trial payments until I hear something, even if we're outside of the 90 days? One person on the HOPE team told me to do just that.

It's nearly the end of October and I have to say that I'd thought I'd know something by now. We've made all payments as agreed, we've sent all required documentation multiple times and have done everything required of us. Can you tell me what we can expect now and what is happening with our account?

What happens if, at the end of all this, for whatever reason we get denied? Do we suddenly have to come up with thousands of dollars for the difference between the trial payment and what our actual mortgage payments are, including late fees? That really would be a nightmare for us.

We are responsible, upright people and are willing to do what it takes to keep our home. We do not want a free ride, we just want a chance. We didn't ask for our income to be cut, as I'm sure you understand. We want to meet our obligations and are doing everything on our end to try to make that happen. This program can make that possible for us. We just aren't sure if we're being jerked around (pardon the expression, but it's the only way I can explain our fears) and we'll end up in a worse mess than when we applied for this program for help.

God Bless,
Nellie Butler


Hopefully I hear something back from him soon. In the meantime, I've been going to Loan Safe periodically to see how others there are faring. If you haven't checked that site out yet, you really should. I couldn't have gotten even this far without them. Lots of valuable information there!

Feel free to share any information or stories of your own here, too. Also, if you have any questions, ask away. If I have the answers, I'll let you know. If I don't, I'll try to point you in the right direction:)

Tuesday, October 20, 2009

A Pricey Lesson, but I'm Thankful


It's amazing how much of a difference one day can make with one's attitude. Last night I was feeling pretty overwhelmed. "If it's not one thing, it's another!" I cried. It all started with an ice cream dessert with my family. We were watching Smallville on DVR (a favorite around here) and decided ice cream sounded good. We had a bunch left over from the multiple birthdays we had going on in the last month, so all we had to do was make a trip to the kitchen. Sounds like a great way to cap off the night, right? Not in this case.

The ice cream was super soft, which was curious, since the freezer was set just above the recommended setting (the only way we can keep up with the ice consumption in our house). So I opened the fridge to see how it was faring. I had noticed that the milk wasn't as cold at dinner, but had figured maybe I'd had it out longer than I'd realized. Nope. Everything in the fridge was definitely not as cold as it should've been. Not even close.

So we pulled the fridge out, moved things around, looked for blockages, tampered with the dials, anything to try and fix this ourselves and avoid an expensive repair or worse--buying a new fridge! We couldn't figure it out. Maybe our four year old fridge really was the lemon we'd started considering it as. After all, the repairman had already been to our house three times for it in the first year and a half. Twice it was for the ice maker and once for when the digital display and the lights had all gone out on it.

For this last year, two out of three lights wouldn't work at all inside (and the third one was temperamental). Maybe this was it. It was fried and we would be stuck shelling out mega-bucks on an expensive service bill or an entirely new appliance! No! Not now! We don't even know what's happening with our loan modification! If our Making Home Affordable application isn't approved, we have at least a few thousand dollars we have to come up with to make up the difference between the lowered trial payments and what our regular mortgage payments are set at. And then there's the late fees! Ugh! Not to mention we would have to still be able to pay that normal amount starting on November 1, too. You can see how any new expenses would not be in our budget, right?

Well, we set the temperature dials at full blast and did the only thing we could do at that time of night: we said our prayers and went to bed.

Once I got the kids off to school today, I called the repairman and was lucky enough to get an appointment for late morning. Turns out, it was all our fault. How, you ask? Well, it was all caused by a canister of raisins and an inconspicuous air inlet. It seems the canister was just the perfect width and height to block the one and only air inlet that regulates the temperature for the fridge. Somehow it had gotten shoved right up against the inlet and caused problems with the sensor.

And the bulbs? Well, it seems whirlpool fridges are a bit picky when it comes to brands. Who'd have thought it? A snobby fridge. It didn't like the energy efficient bulbs we put in there. The repairman replaced them with regular bulbs and I can actually see the whole inside of my fridge! Not necessarily a good thing, though, since now I can more clearly see that it's time for a scrub-down. Haha!

Anyway, it came to just over a hundred dollars with tax. And with that, I also found out why the timer on my oven quit beeping. Seems someone held down the timer button for too long (five seconds) and it turns the beeper off. So, I got three issues fixed because of my canister of Great Value Raisins. Hah! ;)

I choose to look at this in a positive light. Nothing serious was wrong. My fridge, thank heavens, is not on it's way out. And for that matter, neither is my stove. I hadn't realized how stressed I was about both of those seemingly minor problems until they were fixed.

Oh, I just have to tell you that I really have a lot of confidence and respect for the folks at Doyles Appliance Service. Shad Anderson is very professional and isn't going to charge you for unnecessary repairs. He took his time looking for the problem and then made sure I understood what was going on (and he didn't make me feel stupid for what turned out to be customer error). The easiest and most profitable thing for him to do would have been to just order a new control board, thermostat or some other item--since at first, the problems we had seemed to indicate that was the issue.

So if any of you are in or near Davis County (they may even service the Salt Lake area), I would definitely recommend Doyles. I couldn't find a website for them, but their contact information is here: (801) 292-0676, 45 West 200 South, Bountiful, UT.

Many problems can be solved by simply checking the manual, too. If you've misplaced your product manual, check online. I know that Whirlpool has their manuals listed online for free and it's really easy to look them up with the model number. I've saved myself a few calls to the repairman doing this.

Am I happy that this lesson cost me money? No, but it could've been worse! And who knows? Maybe my lesson can help one of you out there with your appliances. God Bless!

Wednesday, October 14, 2009

Updates and an Apology

Hey, all! I know it's been way too long since I last wrote, but I haven't had much time for writing lately. I'm sorry to leave anyone hanging here and wondering what's been happening with our loan modification. I've been meaning to write for ages, as much has been happening on that end, but everyday life has been getting in the way:)

We were finally approved for the trial modification some time in June. Why didn't I write about it then? Well, because I didn't know about it. I found out about it in mid-july, but was told days before the signed paperwork (which I'd never received) was supposed to be sent back in via Fed-Ex. The only reason I found out was because the mortgage payment I made for July was never applied and I got a notice that it was late. So I called them and asked what what was happening with the payment I'd sent.

First, I was told that I'd made no such payment. Then, at my insistence, and with my bank as proof that an automatic withdrawal had been made on July 13 (not technically late since it was within the grace period), they did some digging and found my payment.

They said, "Oh, it's been put in a suspense account, since you're being set up on the Making Home Affordable Trial Modification." Really?

"Are you sure?" I asked.

"Yes, that's what it shows here. The paperwork is due on [such-and-such a date] or the modification will be canceled."

"What paperwork?" I asked.

"The paperwork you were sent on June 26." Hmmmmmm.........Well, this was over two weeks from that date, and it was sent via Fed Ex, so I definitely should've seen it by this time.

That started the beginning of a nightmare. It took until the end of July to get the new paperwork, after they had to first determine to their satisfaction that I hadn't received the first packet (it turns out it was never sent due to a computer glitch). During this time, I was also told conflicting information:

"Yes, this is the Making Home Affordable Plan."

and "No, this is just a special forbearance plan until we can qualify you for the Making Home Affordable Plan."

and "No, you will not be reported as late to the credit bureaus as long as you're making your trial payments."

and "Yes, you will be reported as late because you're not making your full payments."

I managed to stay calm, reach my loan negotiator who eventually cleared everything up (It was the MHA trial modification and we would not be reported as late--though I did have to call them to remind them of that fact when they did reported us late anyway. But they did fix it quickly). Long story short, we have now completed the trial payments. What happens now? Good question.

I was told I should be hearing from someone to come to our house with the final paperwork for us to go over and sign for the real modification deal. So far, nothing yet. I'll let you know what happens when we find out. I'm really hoping it's not going to be another ordeal. It seems to take forever to straighten the people from Bank of America out. It's frustrating, to say the least, and I wonder if anybody there really knows what they're doing. I've sent and re-sent the same documents multiple times, and talked to so many people I've lost count. But I'm not giving up. I'll keep doing whatever it takes. I'm no quitter!

In case you didn't already know, Making Home Affordable is the same thing as HASP, but they've changed the name. Who knows? Maybe they've changed it again! Haha, who can keep up anymore? If you aren't already familiar with what's been happening in our case so far, you can read my previous posts here.